FAQs

WHAT PAYMENT METHODS DO YOU ACCEPT?

Our payments are processed by PayPal and by ePayCo. Debit payments are accepted into savings or checking account through PSE or payments in Baloto points. Visa, American Express, Master Card and Diners credit cards are accepted.

DO YOU SHIP OUTSIDE COLOMBIA?

We do ship outside of Colombia. When you are making the purchase process, the value of the shipment will appear depending on your location. Once the purchase approval is received, the tracking number will be sent to track the package.

WHAT MATERIALS ARE THE PIECES MADE OF?

Our pieces are made in 990 Sterling Silver with 24K Gold bath and embroidered with Swarovski crystals.

HOW DO I CHECK MY ORDER STATUS?

Through www.fedex.com, select your area and enter your tracking number (guide) that you will receive in your email in the Track section. If you have any problems, send us an email to administracion@soniaheilbron.com.

CAN I RETURN OR EXCHANGE MY ORDER?

You can return or exchange unused products and in perfect condition within the following 10 days from the date of your purchase indicated on the invoice. It is required to present the invoice. Refunds will be processed by ePayco.

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