Product care

Our jewels are made of 990 Sterling Silver with 24K Gold bath and embroidered with Swarovski crystals.

To request an arrangement and receive authorization, please send an email to administracion@soniaheilbron.com with the following information:

  1. Full name
  2. Contact number
  3. Product photo
  4. Brief description of the required repair.

Once we receive the specified information, we will evaluate the repair and send you the authorization along with the return instructions. Please note that repair authorization is granted on a case-by-case basis and may not be granted if we determine that the damage occurred due to inappropriate use. Repair takes 2-4 weeks.

For items purchased in the last 30 days, repair is free. For purchases of more than 30 days, the buyer must assume the cost of the repair which will be specified in the authorization mail. All arrangements are subject to shipping costs.

SUGGESTIONS

  • To increase the useful life of your parts, it is recommended:
  • Do not expose to lotions, creams, cosmetics, perfumes and water.
  • Save separately
  • Do not carry out during physical exercise and / or swimming pool
  • Clean frequently using a soft cloth to maintain its original color and shine.