Shipping and Returns
If you are purchasing from our website and shipping outside of Colombia., you will encounter a customs or duty fee. This is not under the control of Sonia Heilbron and this fee will be dependent on your country. Please be advised that Sonia Heilbron is not responsible for taxes and/or duties or any brokerage and/or delivery fees applied to international or domestic shipments.
Items are shipped on a DDP (delivery duty paid) basis and all prices shown include the relevant import taxes and duties (where the individual product or total order value is over the relevant country duty threshold).
You will find the duty cost itemized in the checkout process. If you have any questions or believe you are being overcharged for duty and taxes, please email firstname.lastname@example.org and we will happily investigate for you.
Exchanging or returning an item couldn’t be easier. You have 15 days from receiving your order to send your purchase back to us. To request a return or exchange please contact our customer care team by emailing email@example.com.
Additionally, if the return request is approved, please make sure your items are returned new, in its original package, unused and with all Sonia Heilbron labels and tags attached. Returns that do not meet our policy will not be accepted and will be sent back.
*By purchasing at www.soniaheilbron.com you agree to our Return Policy.